What is Support at Home?
Support at Home is funded by the Commonwealth Government to help older people to remain living in their own home for longer, by providing a range of services to assist their assessed care needs.
What does the program provide?
Bass Coast Support at Home (Flexihealth) provides support and Clinical Care Management to clients who have nominated us as their provider.
To request additional information, transfer existing support from another provider or request Bayside Health to be your new Support at Home provider, please contact us.
Phone: (03) 5671 3476 Monday to Friday, 8:30am - 5:00pm.
If there is no answer, please leave a message and we will return your call.
Email: flexihealth@basscoasthealth.org.au
Each package level has a funding allocation from Medicare to allow your case manager to provide tailored support services.
These services can assist you to remain at home, with supports customised to your individual needs. Services we can provide from your funding allocation include:
Personal and Daily Living Support
- Assistance with showering, dressing, grooming and toileting
- Help with mobility and transferring (e.g., from bed to chair)
- Support with eating and drinking
- Medication reminders and management
- Continence management
Home and Domestic Assistance
- House cleaning and laundry
- Meal preparation and nutrition support
- Shopping assistance or delivery
- Basic home maintenance and repairs (safety-related)
- Lawn mowing and gardening
Health and Nursing Services
- District nursing (wound care, medication management, monitoring health conditions)
- Allied health services, such as:
- Physiotherapy
- Occupational therapy
- Podiatry
- Speech pathology
- Dietetics
- Exercise physiology
Social Support and Community Access
- Companionship and social visits
- Support to attend social activities or community groups
- Assistance to participate in hobbies, volunteering or cultural activities
Transport and Mobility
- Transport to and from medical appointments
- Help attending social or shopping outings
- Assistance with mobility aids and equipment
Respite Care
- Short-term care to give carers a break (in-home or community-based)
Care Coordination and Care Management
- Development of your personalised care plan
- Ongoing review and adjustment of supports as your needs change
- Coordination of multiple service providers
Assistive Technology and Equipment
- Equipment to improve independence and safety, such as:
- Shower chairs, grab rails, walkers, or mobility scooters
- Personal alarms and monitoring devices
How much does Support At Home (Flexihealth) cost?
The amount you and the government will each contribute to your Support at Home fees is determined by your income and assets.
Tell us about your situation and we'll help you calculate how much you might pay for Support at Home services from this provider.
Estimate your costs here.
How to access this service
To be eligible for the Support at Home, an older person/participant must be assessed and approved under the Aged Care Act 2024 by My Aged Care through the single assessment system.
To request an Aged Care Assessment, please contact My Aged Care directly or discuss your care needs with your doctor, your current care provider, family or friends who can refer you for an assessment via My Aged Care.
Website: www.myagedcare.gov.au
Phone: 1800 200 422
Once My Aged Care notify you that you have been allocated support, you have six weeks to locate a Support at Home provider that you wish to manage the services for you. Bayside Health Regional Support at Home Program is one local provider able to deliver this service for you.