Your feedback is important to us and helps us know what we are doing well and where we need to improve.
How do I provide feedback about my care?
We have a variety of ways for you to provide feedback:
Talk to us:
If you are still in hospital, speak to staff straight away. Staff can often address your concerns quickly. You may also ask a staff member to contact the Quality Office during business hours or the Health Services Coordinator after hours. We also have paper-based forms located in the hospital.
By phone:
You can contact our Quality Office:
Phone: (03) 5671 3365
When: Monday to Friday 7:00am — 4:00pm
or the Health Services Coordinator after hours on (03) 5671 3384.
Write to us:
You can email the Quality Office: quality@basscoasthealth.org.au or a letter can be posted to either the Quality Office or our CEO, PO Box 120, Wonthaggi, 3995.
Care Opinion:
We also subscribe to Care Opinion, a safe and anonymous public website where you can share your story. You can access Care Opinion by using a paper-based form located in the hospital, or online at www.careopinion.org.au.
If you believe your concerns are not being addressed adequately by BCH you can contact:
- Health Complaints Commissioner — 1300 582 113
- Office of the Australian Information Commissioner — 1300 363 992
- NDIS Quality and Safeguards Commission — 1800 035 544
- Disability Services Commissioner — 1800 677 342
- Aged Care Quality and Safety Commissioner — 1800 951 822
Multilingual support
You can contact us in your preferred language via an interpreter at TIS National
Deaf or hard of hearing
Contact the Australian Government's National Relay Service (NRS). The NRS can help you if you're deaf or find it hard to hear or speak to hearing people on the phone.
First Nations
Aboriginal Hospital Liaison Officers can support First Nations people to provide feedback. Find out more