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Social work

Social Workers are available to assist Bass Coast and local area patients, their families and carers to help navigate the health system

What we do

Local Social Workers play a critical role in intervention, support and care. Our Social Work department works across multiple programs and sites to assist patients, their families and carers with a range of issues.

What we offer

Our Social Workers undertake the following activities:

  • Comprehensive psychosocial assessments
  • Intervention and rigorous discharge plans, in consultation with the patient, their family, carers and significant others
  • Risk assessments
  • Counselling and advocacy support
  • Provision of specialist clinical expertise, in assessing the psychosocial needs of individuals in a number of health settings

Adjusting to health issues can be a stressful time for patients and families. We provide support, education and counselling for patients, families and carers.

Social Workers provide help and assistance for a range of issues, including but not limited to:

  • Adjustment to illness or disability
  • Reactions to loss and grief
  • Bereavement support
  • Maintaining relationships with family
  • Trauma
  • Managing feelings of anxiety, depression and loneliness
  • Carer stress
  • Family violence
  • Elder abuse 

Home visits can be conducted when required.

Who we care for

Inpatient Services
Our inpatient Social Work team assists the person and their supports to ensure there is a smooth transition from hospital to their community.

You can request to speak with a Social Worker during your admission, or the multi-disciplinary team may also refer you to a Social Worker if additional support for discharge is identified.

Community
Social Workers can also support people in the community with linking to ongoing services and supports, such as aged care and NDIS.

Social Workers are available at Wonthaggi Hospital and Phillip Island Community Hospital by appointment. In some circumstances, we are also able to complete a home visit.

This service can be accessed by inpatients and patients who have been referred internally. Self-referral, community, service provider referrals accepted. We are not able to provide an emergency or crisis response. All referrals are managed through our Access team. 

How to access this service

Referral to this service can be made by your general practitioner (GP), another medical specialist or a healthcare professional.

Referrals can be made via the telephone, email or post as follows.

Phone: (03) 5671 3175
Email: access@basscoasthealth.com.au
Address: Access Team
P.O. Box 120, Wonthaggi, Vic, 3995

To refer to a community Social Worker, you can self-referral (use the form above) or contact our Access team by phoning (03) 5671 3343.

Referrals can be made by other services and agencies in the community.

For people over 65, we are able to accept referrals for Commonwealth Home Support Program (CHSP) through My Aged Care referral.

We are not able to accept referrals for children or young people under 18-years-old. Please contact The Orange Door on 1800 319 354 to seek information about options for support.

More information

Contact our Access team to find out more about our Social Work services.

Phone: (03) 5671 3343
Email: access@basscoasthealth.org.au

Wonthaggi Hospital
Address

235 Graham St
Wonthaggi VIC 3995

Phillip Island Community Hospital
Address

50 – 56 Church St
Cowes VIC VIC 3922

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