Urgent care provides medical treatment for illnesses or injuries that need timely attention but do not require an emergency department visit and cannot wait for a standard GP appointment.
Services are provided at no cost for Medicare card holders, no referral is needed and no appointment is required. Walk-ins are welcome.
Ambulance transfers may attract a fee; non-urgent conditions should be managed by a GP or through Nurse-on-Call.
In an emergency call 000.
The Urgent Care Centre in Cowes is open 24 hours a day, 7 days a week and staffed by highly qualified nursing professionals.
Phillip Island Community Hospital has limited paid on-site carparking.
There is accessible parking to the hospital for people with disabilities or who are elderly or frail. Mobility scooter parking with charging points will be provided at the entry to the facility.
Free parking is available next door behind the bus transit area off Church Street which is within walking distance of the hospital.
There is also one- and two-hour free parking on Thompson Avenue during the day.
To get to the Urgent Care Centre at Phillip Island Commuinty Hospital via public transport follow the links below.
You can visit the Transport Victoria for details of V-Line @ Cowes Transit Centre
Travelling to Phillip Island Community Hospital via bus to Cowes Transit Centre (transit centre is next to the hospital)
Urgent care is appropriate when you require prompt medical assessment or treatment for a condition that is not life-threatening, does not require hospital admission, but cannot safely be delayed until a GP appointment is available.
The Urgent Care Centre can assess and treat conditions that can be managed without admission to hospital, including:
On arrival, press the call button to notify staff. You will be greeted by staff and assessed by a nurse through a triage process.
Triage is used to prioritise patients based on the severity and urgency of their condition, ensuring those requiring immediate care are seen first. During your assessment, you may be asked about:
For conditions that do not require urgent attention, patients are encouraged to contact their GP during normal business hours.
Health advice is also available 24 hours a day from a registered nurse via the Victorian Nurse-on-Call Service on 1300 60 60 24.
